Refund Policy
Template policy draft: review operator details, actual features, processors and retention before launch.
Payment and service concerns
For payment issues, unused credits or quality concerns, email support@trendsaivideo.com with the order reference. Refunds depend on verified payment/delivery facts and applicable law. Do not treat an unresolved payment/job as failed merely due to timeout and charge again. Reserved-credit release on technical failure applies only where that workflow is implemented and verified.